Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product category. For standard products, MOQ starts from 500 pieces. For custom OEM orders, MOQ typically starts from 1,000 pieces. Contact us for specific requirements.

Question 2

What is your typical lead time?

Accepted Answer

Standard orders: 15-25 days. Custom OEM orders: 25-35 days. Lead time depends on order quantity, customization requirements, and production schedule. We always provide accurate timelines upon quotation.

Question 3

What payment terms do you accept?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C at sight for large orders, and PayPal for sample orders. Payment terms can be negotiated based on order value and customer relationship.

Question 4

Can I get samples before placing an order?

Accepted Answer

Yes, we provide samples for quality evaluation. Sample fees apply but can be refunded upon bulk order. Sample lead time is typically 5-7 days. Shipping costs are borne by the customer.

Question 5

Do you offer OEM/ODM services?

Accepted Answer

Yes, we specialize in OEM/ODM services including custom logo, packaging, product specifications, and design. Our R&D team can help bring your ideas to reality.

Question 6

How do you ensure product quality?

Accepted Answer

We have a comprehensive QC system with inspections at every production stage. All products are tested in our laboratory and by third-party agencies (SGS, Intertek). We maintain ISO 9001 certification.

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TAIZHOU WONDERFUL SPORTING GOODS CO.,LTD